Improve the Process
Problem Solving Process
Use the Problem Solving Process to identify the root causes of delay, waste, rework, and cost. Like a weed in a garden, we must pull up the root as well as the visible part of the plant (the symptom) to ensure that the problem will never come back.
![improve](/images/tool-icons/improve.png)
Key Tools to Reduce Errors
Line Graph of Errors Over Time
![line graph](/images/tool-icons/line-graph.png)
![line graph](/images/tool-icons/line-graph.png)
Pareto Chart of Errors by Category
![pareto chart](/images/tool-icons/pareto-sm.png)
![pareto chart](/images/tool-icons/pareto-sm.png)
Fishbone Diagram to Document Root Causes
![fishbone diagram](/images/tool-icons/fishbone-sm.png)
![fishbone diagram](/images/tool-icons/fishbone-sm.png)
Select team members who have direct experience with the problem and it's ongoing cost to the company, customers, and employees.
Key Tools to Reduce Delay
Value Added Flow Analysis
- Have you identified and removed any non-value added idle time (arrows), activities (boxes), or rework loops from your process? Yes
No-Use Value-Added Flow Analysis To Remove Non-Value Added Steps from the Process
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