Have Your Processes Turned Into Frankenprocesses?
Here’s how to deal with the creature you’ve created.
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Improvement Insights Blog
Latest "Improvement Insights" Posts
Quality 4.0
Software automation is connecting everything in the supply chain. Smart devices are collecting information constantly and feeding to artificial intelligence engines to maximize profits and minimize costs. What does this mean for quality professionals?
Run Charts vs Control Charts
Run charts used to be a bridge to control charts. You no longer need to build a bridge. Just start with Control Charts.
Excellence Imperative
20th Century quality was about manufacturing. (Old school)
21st Century quality is about services. (New school)
What we need now is a fresh approach to Lean Six Sigma for the 21st Century. I call it Agile Process Innovation.
Download my free Agile Process Innovation ebook from https://www.qimacros.com/pdf/Agile-Lean-Six-Sigma.pdf.
The Book of Why?
Statisticians say “correlation does not equal causation,” but what if we can prove cause and effect using new tools? The Book of Why, by Judea Pearl explains how this new science of cause and effect has shifted statistics over the last 30 years.
Building Rapport with Improvement Teams – Step 3
A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.
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Building Rapport with Improvement Teams – Step 2
My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.
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Building Rapport with Improvement Teams – Step 1
I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.
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Mistake-Proofing With Video Learning
I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.
Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/
Mythical Man Month – Conceptual Integrity
Designing a product or service requires conceptual integrity. Here’s how I did it.
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